FAQs

How can I let you know about my food allergies?

If you have special food needs, please be sure to include this information in your registration. You can also reach out to us directly to let us know what you need at events@educatorsusa.org. Please include your confirmation number in the email so we can make notes on your participant record.


How can I let you know about my accessibility needs?

We aim to host events that enable individuals of all abilities to participate fully and equally. We welcome people with disabilities. If you have an accessibility need due to a disability, injury, or special circumstance, please be sure to include this information in your registration. You can also reach out to us directly to let us know what you need at at events@educatorsusa.org. Please include your confirmation number in your message so we can make notes on your participant record.


What is the refund policy?

Our refund policy is as follows:

Registration cancellations by a registered attendee that are submitted November 1, 2023 through February 29, 2024 will receive a 50% refund of registration fees.

No refunds will be issued for registration cancellations submitted after February 29, 2024.

Refunds for canceled registrations will be issued in the same form as the original payment when possible.

Educators of America does not award payment credit towards future services, products or events.


What payment options are available and where can I find vendor information?

For registrants from the United States, Canada, and Mexico:

Credit cards: Visa, MasterCard, Discover, American Express are accepted for immediate registration online.

Purchase orders: Payments of $1,000 or more may be processed via Purchase Order. If your purchase is less than $1,000, you must pay by credit card.

Purchase orders must be received within 30 days of registration date. To make Educators of America a vendor, please download a copy of our W-9 form (pdf).

Note: Unpaid registrations are subject to cancellation after Friday, May 31, 2024.

For international registrants (outside of the United States, Canada, and Mexico):

Wire transfer: Wire transfer is the only form of payment accepted for international registrants. Wire instructions will be shown on the registration confirmation page, and sent out via email.

Customer is responsible for paying all associated wire fees, including sender and receiver wire fees. Please ensure the net amount of your wire is in U.S. Dollars and equals the invoice amount.

Registrations from outside the U.S., Canada, and Mexico must be approved by the Educators of America Events Team.


Can I bring a service animal to the event?

Please note no pets or animals are permitted, including emotional support animals. Registered service animals are always welcome. We reserve the right to request appropriate documentation to verify service animal registration.


Can I bring my child/ren to the event if I do not have childcare?

Children will not be permitted to attend any part of the Event and we do not offer any childcare services or facilities to attend to childcare needs. Please make appropriate childcare arrangements during the time at which you will attend the Event. There is no entry for individuals under the age of 18 years old unless attendance is previously authorized in writing by Educators of America, in its sole discretion. If Educators of America does authorize an underage individual to the Event, that individual must have permission to attend the Event from an adult parent or guardian and must at all times during the Event be accompanied by a responsible adult.


How can I send someone else in my place?

Registrant substitution requests must be received no later than June 7, 2024. After that, any substitutions will be processed on-site at the sole discretion of Educators of America.

To substitute a participant online:

Log in to your account using the email address you used to register and your confirmation number.

Click the Modify Registration button.

Enter the new participant’s name and email address.

The new participant will receive a confirmation email that they will need to bring to check-in at the conference.

To substitute a participant onsite, please bring the following information to the Help Desk:

The original confirmation email with the original participant’s name

Documentation from the original participant or group administrator confirming that you will replace the original participant

Photo identification

Substitute participants must meet prerequisite requirements, and should be aware of any pre-work that was assigned by the workshop facilitator.

Refunds will not be granted to participants who do not complete the pre-work and are thus unable to participate fully in a workshop.


How can I cancel my registration?

To cancel your registration, please log in to your account using the email address you used to register and your confirmation number, click the Cancel button and follow the onscreen directions. Please note our refund policy:

Registration cancellations by a registered attendee that are submitted November 1, 2023, through February 29, 2024, will receive a 50% refund of registration fees.

No refunds will be issued for registration cancellations submitted after February 29, 2024.

Refunds for canceled registrations will be issued in the same form as the original payment when possible.

Educators of America does not award payment credit towards future services, products or events.


How can I change my registration?

Changes to registrations are permitted until Friday, June 7, 2024. To change your registration:

Log in to your account using the email address you used to register, and your confirmation number.

Click the Modify Registration button, then click “scroll down” to change your workshop.

You will receive a modification confirmation email showing the changes to your registration.

Group Leaders: Log in using your email address and the group confirmation sent to you.

Click the Modify Registration button, then click the Registration link next to the participant’s name.

Modify the participant’s registration as needed, then follow the onscreen directions to complete the modification.

The registrant will receive a modification confirmation email showing the changes to their registration.


By when and how can I change my registration?

Changes to registrations are permitted until Friday, June 7, 2024. To change your registration:

Log in to your account using the email address you used to register, and your confirmation number.

Click the Modify Registration button, then click “scroll down” to change your workshop.

You will receive a modification confirmation email showing the changes to your registration.

Group Leaders: Log in using your email address and the group confirmation sent to you.

Click the Modify Registration button, then click the Registration link next to the participant’s name.

Modify the participant’s registration as needed, then follow the onscreen directions to complete the modification.

The registrant will receive a modification confirmation email showing the changes to their registration.